What is the general return policy on Herbal Nutri?
We want to ensure you have a hassle-free shopping experience, where you can confidently make purchases.
Herbal Nutri provides the 30 Day Money Guarantee. Following is the product specific return policy for Herbal Nutri.
Product specific return policies for Herbal Nutri Retail
CategoryDefective or DamagedOther Reasons
- Herbalife Products (Weight Management/Energy and Fitness/Core Products/Targeted Nutritiion) – 30 Days Replacement /30 Days Money Back Guarantee
- Herbalife International Business Pack (IBP) – 30 Day Replacement/No return
- Herbalife Literature & accessories -30 Day Replacement/No return
What is the Herbal Nutri’s Return Policy?
If you have received a damaged item or it does not match the description provided by the Herbal Nutri, you can return it to the Herbal Nutri and get a replacement within 10 days of delivery at no extra cost.
Please contact us with your replacement request within 10 days from the date of delivery of the product. Once the Herbal Nutri accepts the return request, the item will be recalled and a replacement will be shipped to you.
What is the 30 Day Replacement Guarantee?
If you have received a damaged or defective product, you can return it to get a replacement within 30 days of delivery at no extra cost.
Please contact us with a replacement request within 30 days of delivery. The item will be recalled and a brand new replacement will be shipped to you at no extra cost.
What is the 30 Day Exchange Policy?
If you are not completely satisfied with the Herbal Nutri products (Weight Management/Energy and Fitness/Core Products/Targeted Nutritiion) you have received, you can return it within 30 days of delivery for an exchange.
In case of damaged or defective Herbal Nutri products (Weight Management/Energy and Fitness/Core Products/Targeted Nutritiion), you can initiate a return for a replacement under the 30 Day Replacement Guarantee.
Please contact us with your exchange request within 30 days from the date of delivery. The original item will be recalled and an exchange will be shipped to you.
The product should be returned in its actual condition at the time of delivery. Please ensure that Herbal Nutri products (Weight Management/Energy and Fitness/Core Products/Targeted Nutritiion) are not used (other than trials). Retain original tags and accessories. Branded packaging should be returned in an undamaged condition with the product.
What are the conditions for initiating a return?
Damages due to misuse of product are not covered under the policy. Consumable items that have been used. . Products with tampered or missing serial numbers are likewise ineligible.
‘Damage’ or ‘defect’ is as defined under the manufacturer’s warranty. Please return the item in the actual condition you received it with all its original packaging and accessories.
Replacement can be for the entire product or part(s) of the product subject to availability of the same.
How do I return an item purchased on Herbal Nutri.co.in?
To return an item purchased on Herbal Nutri.co.in, please refer to the corresponding return policy of the Herbal Nutri. You can then contact us for initiating the return.
How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a delivery has already been made.
How can I cancel items in my order?
You can cancel an item in your order, till the item is shipped by the Herbal Nutri
In order to cancel an item in your order:
- Log into your Herbal Nutri account and go to the ‘My Orders’ page
- Identify the item you want to cancel and click on the corresponding ‘View Details’ link
- In the detailed order page, you will see ‘Cancel’ links against each of the items in that order
- Click on the ‘Cancel’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
- Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
Why do I see a disabled ‘Cancel’ link?
A disabled ‘Cancel’ link can mean the following things:
– The item has already been shipped by Herbal Nutri
– The item has a quantity greater than one associated with it
– The item is non-refundable
– In any of the above cases, you can get in touch with our Customer Support for more information
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Herbal Nutri.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
Following is the mode of refund:
- Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, Herbal Nutri will complete the cancellation and initiate the refund, depending on your preference.